I'll need ya'll to indulge me for just a hot minute.
I am not one to spend a lot of money on purse. Frankly, I rarely buy clothes that are full retail, I am a coupon'ing sale rack, kinda gal.
So, about 3 years ago, when my wedding planner friends got together and gave me this purse (the purse pictured above) I was beside myself. I didn't want to use it. It smelled to pretty, it was gorgeous, and it was in my favorite color. But, alas, I did use it. I used it a lot. Everyday. I love this purse. It has taken a piece of my heart. My first Coach purse.
So when the green leather on the top started to discolor, at first I assumed it was dirty, and I bought the Coach Leather Cleaner and tried to clean it... and then this happened.
It looked like it was stained or dirty, but really it was the stain coming off the leather.
So, I took the purse into our local Coach Factory Store, and the girls at the store were less than helpful. In fact, one of the ladies there laughed at me and asked me "What do you except me to do for you and, this bag?"
I replied "Doesn't Coach have a Lifetime Warranty?" and she said "Well, yes, (in her most snooty mcsnooterton voice) the lifetime of the bag is two years.
The rest of the conversation went like this:
Me: Wait, I thought it was a lifetime guarantee, on the bag, this is a manufacturing issue, the stain isn't staying on the bag...
Snooy McSnooterton: Well, what do you want me to do for you, get you new leather?
Me: Actually, I was excepting Coach to uphold their warranty, and either repair the bag, or replace it.
Snooty: {Long Sigh} Well, {sigh} I guess we can sent it in, but they aren't going to do anything about it. It's an old bag.
Me: It is about 3 years old, but my concern isn't the age of the bag, it's the quality of the materials.
Snooty: Well, whatever, give me $20 and we'll send it in, but just know, they aren't going to do anything for you. It's a 2 year/Lifetime Warranty.
Me: Can I talk to your Manager.
Story Continues, tomorrow.
What are your thoughts on this?
Comment Policy : Lorem ipsum dolor sit amet, saepe gubergren sed id, et est posse insolens temporibus, alterum blandit offendit est et. Quando vocibus nam at. Quo malis detraxit ut, eu nulla decore mentitum, eu ferri postulant urbanitas pri. Nihil consul viderer vel ea, vel doctus accusamus gloriatur ut. Elitr iuvaret.